Faults & Outages · 4 min
Broadband Keeps Dropping Out
Intermittent problems are the hardest to pin down, so it's worth working out whether it's the line or the Wi-Fi that's dropping.
Line drop or Wi-Fi drop?
Watch the router's internet light when it happens. If the internet light goes off or flashes, the line is dropping. If it stays solid while devices lose connection, it's Wi-Fi.
Common causes
The usual suspects:
- Extension leads, phone extension wiring or faulty microfilters on part fibre.
- Router overheating in a cupboard.
- Electrical interference from lamps, chargers or appliances near cables.
- Wi-Fi congestion or devices roaming between mesh points.
Keep a short log
Note the date, time and how long each drop lasts for a few days. Combined with our line tests, it helps us prove the fault to the network quickly.
01Keep reading