OCCTA Support
How can we help?
Search our help guides, fix common problems yourself, or talk to our UK team. Broadband, mobile, home phone and billing — all in one place.
Instant Help (Ollie)
Ollie answers instantly, any time, and can pass you to our team during opening hours.
Something not working? Check for known issues and planned maintenance first.
Browse by topic
Getting Started
Go-live, equipment, engineers and your Contract Summary.
- Getting Started With Your OCCTA Service
- From Order to Go-Live: What Happens and When
- Engineer Appointments: How to Prepare
Broadband & Wi-Fi
Router lights, Wi-Fi coverage, speeds and gaming.
- Router Setup: Lights, Ports & Common Issues
- Why Your Wi-Fi Is Slow (and 6 Things That Actually Fix It)
- Checking Your Broadband Speed Properly
Faults & Outages
No internet, dropouts, outages and reporting a fault.
- No Internet? Try This Before You Contact Us
- How to Report a Fault — and What Happens Next
- Broadband Keeps Dropping Out
Digital Voice
Home phone setup, telecare, numbers and nuisance calls.
- Digital Voice (Home Phone) Setup
- Digital Voice, Telecare and Power Cuts
- Keeping Your Home Phone Number
Billing & Payments
Invoices, Direct Debit, bank transfer and refunds.
- Billing Explained: When and How You're Charged
- Setting Up and Managing Direct Debit
- Paying Your Bill by Bank Transfer
Moving & Switching
Moving home, switching in or out and cooling-off.
- Moving Home With OCCTA
- Switching to OCCTA From Another Provider
- Cancelling or Switching Away From OCCTA
Account & Security
Sign-in, your details, scams and your data.
- Signing In and Resetting Your Password
- Updating Your Personal Details
- Spotting Scams Pretending to Be OCCTA
Manage it yourself, any time
Your online account puts bills, Direct Debit, tickets and your contract documents in one place — no waiting on hold.
- View and download invoices
- Check Direct Debit status
- Raise and track tickets
- Download your Contract Summary
- Update your details
- Change or add services
- Manage security settings
- See your order progress
Frequently Asked Questions
Support Tickets
For faults, billing queries and anything that needs investigating. Every ticket gets a reference, a full history and updates by email.
- Include your account number and service address
- Say when it started and what you've tried
- Add wired speed tests for speed issues
- Tell us if anyone relies on the line for health or safety
Contact us
Our UK team is available Mon–Fri, 8am–6pm, excluding bank holidays. Pick the channel that suits you.
Chat with Ollie
Instant answers on bills, setup, faults and your account. Ollie can hand you to our team when you need a person.
Online any time
Raise a ticket
Best for faults, billing queries and anything that needs investigating. Tracked from start to finish.
Sign in required
Sign inSend details, screenshots or documents. Include your account number.
hello@occta.co.uk
Send emailWrite to us
OCCTA LIMITED, 22 Pavilion View, Huddersfield, HD3 3WU, United Kingdom
Company number 13828933 · VAT 520 6072 30
Emergency? Call 999
If your home phone or broadband is down, use a mobile for 999 or 112. Tell us if anyone relies on the line for telecare or safety and we'll prioritise them.
Stay safe: OCCTA never takes card payments, never asks for passwords or one-time codes and our bank details never change. If a message says otherwise, it isn't us — here's how to report it.