Digital Voice · 4 min
Digital Voice, Telecare and Power Cuts
If anyone in your home relies on the phone line for safety — a telecare pendant, a health device, or because mobile coverage is poor — please tell us before or as soon as you switch.
Tell us first
Let us know at order, by ticket, by email to hello@occta.co.uk or by phone on 0800 260 6626. We record it sensitively and use it only to support you.
Check telecare compatibility
Ask your telecare provider whether the device is compatible with digital phone lines. Many providers now supply digital-ready alarms.
Resilience options
We'll assess your circumstances and discuss resilience or alternative communication arrangements. Where appropriate and available, that can include backup equipment that keeps the phone working for a period during a power cut. No option guarantees service in every outage, so we'll explain the limits honestly.
Priority support
Accounts where someone relies on the line get priority handling when there's a service-affecting issue.