Digital Voice · 4 min
Digital Voice (Home Phone) Setup
Digital Voice replaces the old analogue landline with calls carried over your broadband. The UK is moving every home to digital phone lines, so this is the future-proof option.
Plug in your phone
Connect your home phone to the Phone or Tel port on your router (not the wall socket). Pick up the handset — you should hear a dial tone. Most standard corded and cordless phones work.
Keeping your number
If you asked to keep your existing number, we arrange the port. Don't cancel your old phone line yourself before the port completes — you could lose the number.
Emergency calls (999/112)
999 and 112 calls are free when Digital Voice is working. Digital Voice needs working broadband, compatible equipment and mains power, so it may not work during a power cut or broadband outage. Keep your service address up to date — emergency location information may depend on it.
Older devices
Alarm systems, telecare pendants, fax machines and older card terminals may not work with digital lines. Check with the device provider before switching.