Broadband + Digital Voice / Home Phone
The UK is moving home phones off the old copper network and onto broadband-based digital voice. OCCTA's Digital Voice / Home Phone is the broadband-based replacement. You can add it during a new broadband order or to an existing OCCTA broadband line.
The short answer
Digital Voice / Home Phone is OCCTA's home phone service that works over your broadband connection. Because it runs over IP, an active OCCTA broadband line is required — there is no standalone landline product.
How it works
- Your broadband router carries the phone calls — no separate copper line is needed.
- You can usually keep your existing landline number when you switch (subject to the donating provider's process).
- Calls work like any other landline — pick up the handset, dial out, receive incoming calls.
- If your broadband or power is down, the phone won't work — please plan ahead if anyone in the household relies on the line for healthcare or telecare.
What you need
An active OCCTA broadband line at your address, the router we provide, and a standard handset. We'll send any setup instructions during onboarding.
Quick answers
Can I buy Digital Voice without OCCTA broadband?
No. Digital Voice / Home Phone requires an active OCCTA broadband line — that's how the calls reach the network.
What about power cuts and 999?
Because Digital Voice runs over broadband, it depends on power and your internet connection. We discuss back-up options at sign-up for households where someone relies on the phone — see /vulnerable-customers.
FAQs
Next step
Find out what's available at your address, or talk to a human about your setup.
Related pages
Digital Voice / Home Phone requires power and an active broadband connection to make calls, including to 999. Plan back-up options if anyone in the household relies on the phone for healthcare or telecare.