How to switch broadband in the UK
Since September 2024, switching broadband in the UK has been genuinely simple. The One Touch Switch (OTS) rules mean the new provider handles everything, and you'll never be left disconnected between contracts.
The short answer
Sign up with your new provider. They'll trigger the One Touch Switch process, notify your old provider, and coordinate the changeover. You don't need to call anyone — it's handled automatically.
Step 1: Check availability
Enter your postcode with the new provider. This confirms your address is in coverage and shows which speed tier your line supports.
Step 2: Choose your plan and sign up
Pick the address-specific service and complete the order. Any provisional activation or switch date remains subject to network and supplier confirmation unless expressly committed.
Step 3: One Touch Switch does the rest
Your new provider tells your old provider to stop the service on the changeover date. Any early-termination fees the old provider charges must be disclosed up-front so you can accept or cancel.
Step 4: Router arrives, service goes live
Your new router arrives a few days before activation. Plug it in on the go-live date — most switches are designed to minimise disruption, but a short outage can occur.
FAQs
Next step
Find out what's available at your address, or talk to a human about your setup.