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    O
    OCCTATelecom That Gets It

    Main page for this topic: How to switch broadband

    £50 back. Your price stays put.

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    One Touch Switch

    Switching to OCCTA

    The UK telecoms industry uses One Touch Switch for residential broadband and home phone switches. When you accept your OCCTA Contract Summary, we coordinate with your losing provider so you don't have to ring them yourself.

    01Before you pay

    What we'll confirm before you pay

    1. 01The provisional switch date and any expected downtime window.
    2. 02Any early termination charges from your current provider (you'll see these in your Contract Summary).
    3. 03Whether you can keep your home phone number.
    4. 04Any installation, router or supplier charges.
    02Straight answers

    What we won't do

    Promise zero downtime — switches occasionally involve a short outage.

    Cancel your existing service without your consent.

    Lock you into anything before you've reviewed and accepted your Contract Summary.

    03Next step

    Ready to see what's available at your address? Final price, contract length, fees, speed and key terms will be confirmed in your Contract Summary before you pay.