30-DAY ROLLING • 30-DAY ROLLING WHERE ELIGIBLE • UK-BASED SUPPORT • SETUP FROM £0 WHERE AVAILABLE •
    O
    OCCTATelecom That Gets It

    New for OCCTA customers

    Tech help at home, from people who answer.

    OCCTA Care puts our UK team on call for your Wi-Fi, phones, tablets, laptops and printers. Faulty OCCTA router? We send the swap faster. Need a repair? You get member prices. From £4.99 a month, nothing taken for 14 days, cancel whenever you like.

    Plain and simple: Care is a support service, not insurance. It doesn't pay for, repair or replace your own devices if they break, get damaged, lost or stolen.

    Join OCCTA CareHow it works
    01Plans and prices

    Two plans. Prices include VAT. No surprises.

    Care Essentials

    A UK help desk for your home tech, on call when you need it.

    £4.99 /month

    VAT included. Its own Direct Debit, separate from your broadband.

    • UK tech support by phone, chat and email, Monday to Saturday, 8am to 8pm
    • Remote help sessions for Wi-Fi, phones, tablets, computers, email and printers
    • Remote home Wi-Fi setup and tune-up
    • Setup and data transfer for 1 phone, tablet or computer each year
    • If your OCCTA router or hub is faulty, a replacement is sent within 3 working days
    • Member prices on repairs through our repair partner (you pay for each repair you choose)
    Join Care Essentials

    More help, faster

    Care Plus

    Everything in Essentials, faster, with more of it.

    £8.99 /month

    VAT included. Its own Direct Debit, separate from your broadband.

    • Everything in Care Essentials, with priority answering
    • Setup and data transfer for as many phones, tablets and computers as you like
    • If your OCCTA router or hub is faulty, a replacement is sent the next working day
    • A yearly home tech health check by video or phone
    • A Wi-Fi extender on loan, posted to you, for as long as you're a member
    • Lower member prices on repairs through our repair partner (you pay for each repair you choose)
    Join Care Plus

    Not included, so you know exactly what you're getting

    • OCCTA Care is not insurance. It does not pay for, repair or replace your own phone, tablet, computer or other devices if they break down, are damaged, lost or stolen.
    • Repairs to your own devices are optional and paid by you, per repair, at member prices. Nothing is fixed for free.
    • Business IT, data recovery, and software or devices you've modified are not included.
    • Care doesn't change your legal rights. If anything OCCTA supplies is faulty, we put it right for every customer, member or not. Care only makes the replacement faster.
    02How it works

    Four steps, and the last one is as easy as the first

    1. 1

      Pick a plan

      Essentials or Plus, paid monthly, every 3 months or yearly. Join in My OCCTA in about 3 minutes, or call us and we'll send you a link.

    2. 2

      14 days to change your mind

      Nothing is taken in your first 14 days. You can start using Care straight away if you like.

    3. 3

      Use it whenever

      Call, chat or book help from My OCCTA. Wi-Fi, phones, tablets, laptops, printers, email: our UK team will help.

    4. 4

      Leave whenever

      No minimum term, no exit fee. Cancel in two clicks, or by phone, email, letter or chat.

    03Our promises

    What we promise, in writing

    • Its own Direct Debit with a reference starting OCCTA CARE-. Cancelling Care never touches your broadband.
    • At least 10 working days' written notice before any payment, and 30 days' notice of any price rise, with a free exit.
    • A letter and email confirming everything you agree to, and every change after that.
    • If you pay monthly, a reminder every 6 months of what you've used and how to cancel. If you pay yearly or every 3 months, a reminder 30 days before renewal.
    • If you haven't used Care in 6 months, we'll ask if you still want it.
    • No late fees and no debt collectors for Care, ever. If money gets tight, tell us and we'll pause or cancel it free.
    04Questions
    Is OCCTA Care insurance?
    No. Care is a support service. It gives you a UK help desk, setup help, faster swaps of faulty OCCTA kit and member prices on repairs you choose to pay for. It does not pay for, repair or replace your own devices if they break, are damaged, lost or stolen. If you want that, you'd need an insurance policy from an insurer, and you may already have some through your home insurance or bank account.
    When do I pay?
    Nothing is taken in your first 14 days. Your first payment is after the cooling-off period, on the 1st or 15th of the month (your choice), and we write to you at least 10 working days before.
    How do I cancel?
    However suits you: the Cancel button in My OCCTA, a call on 0800 260 6626, an email to hello@occta.co.uk, a letter, or a chat with Ollie. There's no exit fee and we confirm in writing the same working day.
    Is it on my broadband bill?
    No. Care has its own Direct Debit, with a reference starting OCCTA CARE-. Cancelling Care never touches your broadband, phone or SIM.
    What if my OCCTA router stops working?
    We replace faulty OCCTA equipment for every customer, Care or not. That's your legal right. With Care we send the replacement faster: within 3 working days on Essentials, the next working day on Plus.

    All questions · Key facts · Full terms (care-2026-11-v1)