30-DAY ROLLING • 30-DAY ROLLING WHERE ELIGIBLE • UK-BASED SUPPORT • SETUP FROM £0 WHERE AVAILABLE •
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    OCCTATelecom That Gets It

    Key facts

    OCCTA Care key facts

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    OCCTA Care is a support service, not insurance. Care Essentials costs £4.99 a month and Care Plus £8.99 a month, VAT included, paid by its own Direct Debit monthly, every 3 months, or yearly with 2 months free. There is no minimum term and no exit fee: cancel any time by phone, email, letter, chat or in My OCCTA. Nothing is taken until your 14-day cooling-off period has ended. Prepaid plans get a refund for unused time. We give at least 10 working days' notice before any payment, and 30 days' notice of any price change, with the right to leave free. Care does not pay for, repair or replace your own devices and doesn't affect your legal rights.

    PlanMonthlyEvery 3 monthsYearly (2 months free)
    Care Essentials£4.99£14.97£49.90
    Care Plus£8.99£26.97£89.90

    Prices include VAT. Yearly = 10 times the monthly price (2 months free).

    Example: Care Essentials, monthly

    • Plan: Care Essentials. Price: £4.99 a month, VAT included.
    • Paid by its own Direct Debit to APS Re OCCTA, on the 1st of the month.
    • Nothing is taken until your 14-day cooling-off period ends. We'll confirm your first payment in writing at least 10 working days before.
    • No minimum term and no exit fee. Cancel any time by phone, email, letter, chat or in My OCCTA.
    • This is a support service, not insurance. It does not pay for, repair or replace your own devices if they break, are damaged, lost or stolen.
    • It doesn't change your legal rights.

    Not included, so you know exactly what you're getting

    • OCCTA Care is not insurance. It does not pay for, repair or replace your own phone, tablet, computer or other devices if they break down, are damaged, lost or stolen.
    • Repairs to your own devices are optional and paid by you, per repair, at member prices. Nothing is fixed for free.
    • Business IT, data recovery, and software or devices you've modified are not included.
    • Care doesn't change your legal rights. If anything OCCTA supplies is faulty, we put it right for every customer, member or not. Care only makes the replacement faster.

    Full terms, version care-2026-11-v1

    01What each plan includes

    Care Essentials

    A UK help desk for your home tech, on call when you need it.

    £4.99 /month

    VAT included. Its own Direct Debit, separate from your broadband.

    • UK tech support by phone, chat and email, Monday to Saturday, 8am to 8pm
    • Remote help sessions for Wi-Fi, phones, tablets, computers, email and printers
    • Remote home Wi-Fi setup and tune-up
    • Setup and data transfer for 1 phone, tablet or computer each year
    • If your OCCTA router or hub is faulty, a replacement is sent within 3 working days
    • Member prices on repairs through our repair partner (you pay for each repair you choose)
    Join Care Essentials

    More help, faster

    Care Plus

    Everything in Essentials, faster, with more of it.

    £8.99 /month

    VAT included. Its own Direct Debit, separate from your broadband.

    • Everything in Care Essentials, with priority answering
    • Setup and data transfer for as many phones, tablets and computers as you like
    • If your OCCTA router or hub is faulty, a replacement is sent the next working day
    • A yearly home tech health check by video or phone
    • A Wi-Fi extender on loan, posted to you, for as long as you're a member
    • Lower member prices on repairs through our repair partner (you pay for each repair you choose)
    Join Care Plus