Faults & Outages · 3 min
Service Status, Outages and Planned Maintenance
Before reporting a fault, it's worth checking whether there's already a known issue.
Check the status page
occta.co.uk/status shows current incidents and planned maintenance. Open it on mobile data if your broadband is down.
Planned maintenance
Planned and urgent maintenance can briefly interrupt service. Where reasonably practicable, we give advance notice of planned work likely to cause a material interruption.
During an outage
If you rely on Digital Voice for emergencies, use a mobile to call 999 or 112. If someone in your home depends on the line for telecare or health reasons, tell us so we can prioritise and discuss resilience options.
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