Moving & Switching · 4 min
Cancelling or Switching Away From OCCTA
We'd be sorry to see you go, but leaving should be straightforward. Here's exactly how it works.
Switching to another provider
Where One Touch Switch applies, just sign up with your new provider — they coordinate with us. Your OCCTA service ends on the completed switch date and we don't charge notice-period fees beyond that date.
Flex 30
Flex 30 is rolling with a 30-day notice period and no remaining-month early termination charge. Give notice through your account, by email or by post.
Price Lock 24
Leaving during the 24-month minimum term may mean an Early Termination Charge, unless a penalty-free exit right applies. It's based on the recurring charges left, minus VAT no longer due and costs we avoid, and never exceeds the remaining recurring charges. We'll tell you the exact figure before you confirm.
Network cease charge
Separately, if we're charged by the network for ceasing your line, we may pass on the actual cost — capped at £114 inc VAT within 12 months of going live and £60 inc VAT after that. It's only applied where lawful and never used to recreate a notice-period charge.
Returning equipment
If your router or equipment was rented or loaned, follow the return instructions we send and return it within 14 days. If you bought it, it's yours to keep.