Billing & Payments · 2 min
Refunds, Credits and Overpayments
If you're owed money, we'll tell you how it's being returned.
When refunds apply
Common reasons include an overpayment, a cancellation in the cooling-off period, service paid in advance beyond a completed switch date, or a billing error.
How you're refunded
Refunds go back by bank transfer to the account that paid, or are applied as a credit to your next invoice if you prefer. If you've switched away and paid in advance beyond the switch date, we refund the unused portion.
Direct Debit errors
If a Direct Debit was taken in error, you can also claim an immediate refund from your bank under the Direct Debit Guarantee.
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