Billing & Payments · 5 min
Billing Explained: When and How You're Charged
Honest billing in plain English: when your money moves, how to pay and what to do if anything looks wrong.
When you're billed
Billing starts once your service is confirmed live. Monthly charges are then billed in advance on your billing date. Your first invoice can include a pro-rata amount and any one-off charges from your Contract Summary.
VAT
Residential prices include VAT. Business prices are shown excluding VAT, with VAT itemised on the invoice.
Two ways to pay
OCCTA takes payment by Direct Debit or bank transfer only. For bank transfer, pay OCCTA LIMITED, Lloyds Bank, sort code 30-98-97, account number 61499362, quoting your OCCTA account number as the reference. We don't take card payments or payments over the phone.
Direct Debit
Direct Debit is collected automatically once your mandate is confirmed active, and is protected by the Direct Debit Guarantee. Until the mandate is active, invoices are paid by bank transfer.
If a payment is late
If a collection fails or a transfer doesn't arrive, we tell you and give you a reasonable opportunity to pay before taking any further action. A £10 late-payment administration charge may apply only after an overdue notice — never repeatedly on the same invoice. If you're struggling, talk to us early.
Querying a bill
Raise a billing ticket with the invoice number and what looks wrong. We won't restrict your service over an amount that's genuinely disputed while we look into it.