Billing & Payments · 3 min
Your First Invoice, Explained
First bills often look different from the monthly price. Here's what each line means.
Monthly service charge
Your plan price for the period ahead — billed in advance and, for residential customers, including VAT.
Pro-rata amount
If your go-live date isn't your billing date, you'll see a part-period charge for the days in between.
One-off charges
Any setup, equipment or installation charges agreed in your Contract Summary appear as separate lines.
Credits and discounts
Promotional credits or referral rewards show as negative lines.
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