Your first invoice
This page is about the first invoice specifically. For ongoing billing, see Billing explained.
The short answer
Your first OCCTA invoice arrives after your service activation is confirmed. It can include three things: your monthly plan charge, any activation fee for your line type, and pro-rata for the days between activation and the start of your regular billing cycle.
What can appear on the first invoice
- Activation fee if your line type requires one. This is shown on your quote before you order.
- Pro-rata charge for the partial month between activation and your normal billing day.
- First month's plan charge for the upcoming cycle.
- VAT — included for residential, shown separately for business.
When it arrives
Only after we confirm your service is activated — never on order. You'll see it in your dashboard and we'll email you a copy.
How to pay
By Direct Debit (if your mandate is confirmed) or by bank transfer using the OCCTA bank details on the invoice. We don't take card payments.
Quick answers
Why is my first invoice higher than my monthly price?
Because it can include a one-off activation fee and pro-rata for the part-month after activation, in addition to your monthly plan charge.
What is pro-rata?
A charge for the days between activation and the start of your regular monthly billing cycle, so you only pay for the time you've actually had the service.
FAQs
Next step
Find out what's available at your address, or talk to a human about your setup.