Billing explained
This page explains how OCCTA invoices work end-to-end — when billing starts, what's on each invoice, and how to pay. For the first bill specifically, see First invoice explained.
The short answer
OCCTA bills you only after your service activation is confirmed. Each invoice shows your monthly plan, any one-off charges, pro-rata for the partial first month, and VAT. You pay by Direct Debit (once you've confirmed the mandate) or by bank transfer. We don't take card payments.
When billing starts
Billing starts only after we confirm your service is activated. Ordering does not start billing — confirmation of activation does.
What's on each invoice
- Monthly plan charge for the billing cycle.
- Pro-rata for any part-month between activation and the start of your normal cycle (usually only on the first invoice).
- One-off charges — e.g. activation fees on the first invoice, equipment if applicable.
- VAT — included in residential prices, shown separately on business invoices.
- Adjustments — any credits, refunds or corrections.
How to pay
- Direct Debit: set up a mandate so future invoices collect automatically. Collection only happens after you've confirmed the mandate.
- Bank transfer: pay each invoice to OCCTA's bank account shown on the invoice, quoting your account number. We don't take card or phone payments.
Quick answers
Does ordering start my bill?
No. Billing begins only after we confirm your service is activated.
Will Direct Debit collect automatically straight away?
Only once you've confirmed the Direct Debit mandate. We don't collect a Direct Debit without a confirmed mandate.
How can I pay if I haven't set up Direct Debit?
Pay each invoice by bank transfer using the OCCTA bank details on the invoice, quoting your account number.
FAQs
Next step
Find out what's available at your address, or talk to a human about your setup.
Related pages
Your accepted agreement and the Price Transparency page contain the binding details of charges, late fees and notice periods. See Price Transparency.