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    Direct Debit setup

    This page explains how Direct Debit works at OCCTA, what we collect and when. It is general information — the binding details are in the mandate you confirm and the Direct Debit Guarantee from your bank.

    The short answer

    Direct Debit is the easiest way to pay OCCTA invoices automatically. We only start collecting once you've confirmed the mandate — setup alone does not authorise a collection.

    01

    How OCCTA Direct Debit works

    • You provide your bank details through the Direct Debit setup link we send you (or from your dashboard).
    • You confirm the mandate. Until confirmation, nothing is collected.
    • Once confirmed and an invoice is due, we collect the invoice amount on the scheduled date and you'll see it on your statement as OCCTA.
    • We'll always show your upcoming charge on your invoice before collection.
    02

    The Direct Debit Guarantee

    Direct Debits in the UK are covered by the Direct Debit Guarantee. You're entitled to an immediate refund from your bank for any payment taken in error, and you can cancel a Direct Debit at any time directly with your bank — please also let us know so your account stays in sync.

    03

    Quick answers

    Will setting up Direct Debit charge me straight away?

    No. Setup only authorises future collections of OCCTA invoices. Nothing is collected until an invoice is due.

    Is Direct Debit required?

    No — you can pay each invoice by bank transfer instead, using the bank details and reference printed on the invoice. OCCTA does not take card or phone payments. Direct Debit is offered because most customers prefer the convenience.

    02Questions

    FAQs

    Yes, at any time. Cancel via your bank (under the Direct Debit Guarantee) and also tell us so we can update your account and arrange an alternative payment method.

    We'll notify you. You can settle the invoice by bank transfer using the details on the invoice. Repeated failures may attract a late fee per the agreed billing terms.

    We use a regulated payment partner to process Direct Debit setup — we don't store your full bank details ourselves.
    03Your move

    Next step

    Find out what's available at your address, or talk to a human about your setup.

    0800 260 6626 hello@occta.co.uk
    Open my dashboard Contact support
    04Keep reading

    Related pages

    1. 01How to pay your bill
    2. 02Billing explained
    3. 03First invoice explained
    4. 04Cancellation
    5. 05Contact support

    Direct Debit collections are covered by the Direct Debit Guarantee provided by your bank. See the mandate you sign and your bank's terms for full details.