Cancellation
This page explains the general cancellation process. Specific charges and notice depend on your accepted agreement.
The short answer
To cancel, contact OCCTA and we'll start the cancellation process. The notice period, any early-termination charges and any final invoice depend on the agreement you accepted — your contract is the binding source of truth.
How to cancel
- Email hello@occta.co.uk or call 0800 260 6626.
- Confirm your account number, the service you're cancelling and your preferred end date.
- We'll confirm any notice period, any remaining minimum-term charges and your final invoice in writing before the cancellation takes effect.
What depends on your agreement
- Whether you're inside a minimum term.
- Whether an early-termination charge applies.
- The notice period before cancellation takes effect.
- Any equipment to return.
Switching to another provider
If you're moving to another UK provider, they normally handle the switch on your behalf under the One Touch Switch process. You don't need to cancel with OCCTA separately in that case — the new provider triggers it.
Quick answers
Is cancellation always free?
No. Whether a charge applies depends on the accepted terms and circumstances. During the statutory cooling-off period, an expressly requested early start may still result in lawful proportionate charges for service or installation work already supplied.
How quickly can I cancel?
We acknowledge the request within one working day. The actual end date depends on the notice period in your agreement.
FAQs
Next step
Find out what's available at your address, or talk to a human about your setup.
Related pages
Cancellation terms, notice periods and any charges depend on the agreement you accepted with OCCTA. See your contract and the Switching Policy for full details.