Billing & Payments · 3 min
Setting Up and Managing Direct Debit
Direct Debit is the simplest way to pay — automatic, and protected by the Direct Debit Guarantee.
Setting one up
Sign in, open Billing and choose to set up a Direct Debit, or use the secure link we email you. You'll need the account holder's name, sort code and account number. The mandate becomes active once our payment provider confirms it.
Changing bank details
Set up a new mandate with the new account. Let us know so the old mandate is cancelled and nothing is collected twice.
Cancelling
You can cancel a Direct Debit at your bank at any time. Please tell us first — afterwards, each invoice needs to be paid by bank transfer by its due date.
The Direct Debit Guarantee
If an error is made in the amount or date of a payment, you're entitled to a full and immediate refund from your bank. We'll always notify you in advance of the amount and date of collections.