Moving & Switching · 4 min
Moving Home With OCCTA
Moving is stressful enough. Tell us early and we'll make the broadband the easy part.
Tell us early
Give us your new address and move date as early as you can — ideally a month ahead and at least two weeks. We'll check what's available at the new address and aim to have you live on the day you arrive.
Will it cost anything?
If your service can move without a new line, ONT, installation or extra equipment, there's no home-move fee. If the new address needs network work, we'll tell you the charge before anything is ordered.
If the service is different at the new address
A materially slower service, different technology or different price isn't treated as 'equivalent' without your agreement. We'll explain your options.
If we can't serve the new address
We'll review your case fairly and won't apply an unfair termination penalty just because you've moved somewhere we can't provide service.