Getting Started · 6 min
Getting Started With Your OCCTA Service
Welcome to OCCTA. This page takes you from 'the box has arrived' to 'everyone's online' in about ten minutes. If something doesn't match what you see, the troubleshooting links at the bottom will get you sorted.
Before go-live day
We email you the confirmed go-live date once the network has accepted your order. Keep that email — it also contains your account number and, if you're using your own router, the connection (PPPoE) details you need.
Your billing only starts once your service is confirmed live. If an engineer visit is needed, we'll confirm the date and time slot with you in advance.
Check what equipment you ordered
A router isn't included as standard. Your order and Contract Summary say whether you bought, rented or are using your own equipment. If OCCTA sent you a router, the box contains the router, power supply and an Ethernet cable.
- Bought or rented an OCCTA router — follow the steps below.
- Using your own router — follow our own-router (PPPoE) guide instead.
- Full fibre (FTTP) — the router connects to the Openreach ONT box, not the phone socket.
Plug it in
Part-fibre (SOGEA/FTTC): connect the router's DSL port to the master phone socket using the cable supplied. Full fibre (FTTP): connect the router's WAN port to the LAN 1 port on the ONT with an Ethernet cable. Then power the router on and wait up to 10 minutes for it to connect.
- Use the master socket, not an extension socket.
- A solid internet light usually means you're online; flashing means it's still connecting.
- Don't power it off while it's updating on first boot.
Connect your devices
The Wi-Fi name (SSID) and password are printed on the router label. Connect once and your devices remember it. We recommend changing the Wi-Fi password to something only your household knows.
Run a fair speed test
For an accurate reading, test with a laptop plugged in by Ethernet, with other devices paused. Lines can take a few days to settle after activation, so early variation is normal. Compare your result with the speeds shown in your Contract Summary.
Sign in to your account
Your online account lets you view invoices, check Direct Debit status, raise and track tickets, update your details and download your Contract Summary. Sign in at occta.co.uk with the email address you ordered with.