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    Self-help guide

    Set Up Your Own Router with OCCTA Broadband

    Your OCCTA broadband service is now live. If you're using your own router, you'll need to enter your OCCTA PPPoE username and password in your router's internet/WAN settings. This guide walks you through it — no support call needed.

    Still need help?

    Where to find your PPPoE details

    Your PPPoE username and password are in the welcome / go-live email we sent the day your service activated. For security, we never display real PPPoE credentials on public pages. Only use the details sent to you by OCCTA — never share them with anyone else.

    Before you start

    • Your OCCTA PPPoE username
    • Your OCCTA PPPoE password
    • A router that supports PPPoE
    • Your ONT / modem / master socket connected and powered on
    • A phone, laptop or computer connected to the router by WiFi or Ethernet

    Physical connection

    FTTP / Full Fibre

    • Connect an Ethernet cable from the Openreach ONT/modem Ethernet port to the WAN / Internet port of your router.
    • Make sure the ONT / modem has power.
    • The router should be connected to the ONT before you enter PPPoE details.

    SoGEA / FTTC

    • Connect the router / modem to the master phone socket using the DSL cable / filter if required.
    • If you're using a separate modem, connect it to your router's WAN / Internet port.

    Do not connect the broadband cable into a LAN port. It must go into the WAN / Internet port — unless your router has a built-in DSL port for SoGEA / FTTC.

    Main PPPoE setup

    1. Connect to the router's WiFi, or plug in by Ethernet cable.
    2. Open a browser.
    3. Enter the router admin address (see the table below for your brand).
    4. Log in using the router admin password — usually printed on the router label.
    5. Open Internet, WAN, Broadband or Advanced Internet Settings.
    6. Select connection type: PPPoE.
    7. Enter OCCTA PPPoE username:{{pppoe_username}}
    8. Enter OCCTA PPPoE password:{{pppoe_password}}
    9. Set DNS to automatic unless you want a custom DNS.
    10. Set MTU to 1492 if the router asks.
    11. VLAN ID: leave blank unless instructed by OCCTA. If your router requires VLAN tagging for Openreach-based service, use VLAN ID 101.
    12. Save / apply settings.
    13. Restart the router.
    14. Wait 5–10 minutes for the router to connect.

    Replace the placeholders above with the real values from your OCCTA welcome / go-live email.

    Router brand quick reference

    Router / ProviderAdmin addressWhere to find PPPoENotes
    BT Smart Hub / BT Hub192.168.1.254 or bthomehub.homeAdvanced Settings → Broadband / InternetSome ISP-supplied routers are locked and may not accept another provider's PPPoE details.
    EE Smart Hub192.168.1.254Advanced Settings → Broadband / InternetAdmin password is usually printed on the router.
    Plusnet Hub One / Hub Two192.168.1.254Advanced Settings → Broadband / InternetMay need the old ISP profile removed/reset.
    Sky Router192.168.0.1Internet / WANSome Sky routers do not support standard PPPoE with another ISP — a third-party router may be required.
    TalkTalk WiFi Hub192.168.1.1Internet / Broadband / WANAdmin details are usually on the router label.
    Vodafone Router192.168.1.1Internet / WANAdmin details are on the label or set during first login.
    Virgin Media Hub192.168.0.1 (modem mode: 192.168.100.1)Router settingsVirgin Hubs are cable routers and usually won't work directly as an Openreach PPPoE router.
    TP-Linktplinkwifi.net or 192.168.0.1 / 192.168.1.1Advanced → Network → InternetSelect PPPoE and enter your OCCTA username/password.
    Netgearrouterlogin.net or 192.168.1.1Internet Setup"Does your internet connection require a login?" → Yes, then choose PPPoE.
    ASUSrouter.asus.com or 192.168.50.1WAN → Internet ConnectionWAN connection type should be PPPoE.
    DrayTek Vigor192.168.1.1WAN → Internet AccessOften used by business customers; pick PPPoE for the correct WAN interface.
    Zyxel192.168.1.1Broadband / WANSome models require the setup wizard.
    D-Link192.168.0.1 or dlinkrouter.localInternet / WANChoose PPPoE and save settings.
    Linksys192.168.1.1 or Linksys app / Smart WiFiInternet SettingsNewer mesh systems may need the Linksys app.
    FRITZ!Boxfritz.box or 192.168.178.1Internet → Account InformationFor FTTP, select internet connection via external modem/ONT.

    Troubleshooting & FAQs

    Check the ONT/modem is powered on. Confirm the Ethernet cable runs from the ONT/modem to the router's WAN/Internet port. Make sure connection type is PPPoE. Re-enter your OCCTA username and password carefully — no extra spaces. Restart the ONT/modem and the router, then wait 5–10 minutes. If it still won't connect, contact OCCTA support.

    It's usually on the sticker on the back or bottom of your router. This is different from your OCCTA PPPoE password.

    PPPoE (Point-to-Point Protocol over Ethernet) is the login method your router uses to authenticate with OCCTA broadband. The username and password we send you tells our network that the connection belongs to you.

    Most routers that support PPPoE will work. Some ISP-supplied routers are locked to that ISP and may not accept another provider's credentials. If your router doesn't support PPPoE, you'll need a compatible third-party router.

    Most customers should leave VLAN blank. If your router requires VLAN tagging for an Openreach-based connection, use VLAN ID 101.

    Leave DNS on automatic unless you specifically want to use a custom DNS provider.

    If your router asks for MTU, use 1492 for PPPoE.

    Need help?

    If you're unable to connect your router, please contact OCCTA Support.

    Company
    OCCTA LIMITED
    Website
    www.occta.co.uk
    Email
    support@occta.co.uk
    Phone
    0800 260 6626

    When contacting us, please include your account name, service address, router brand/model, and a screenshot or photo of your router's internet/WAN settings if possible.