Account & Security · 2 min
Updating Your Personal Details
Keeping your details current means you get bills, service updates and fault notifications.
What you can change
Sign in and open Account Settings to update your contact details and preferences. For a change of name or account holder, raise a ticket — we'll need to verify it.
Your service address matters
If you have Digital Voice, emergency services may rely on the address we hold to locate you. Keep it accurate.
Marketing preferences
Service, billing and fault messages are always sent. Marketing is separate — you can opt in or out at any time.
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