What is Digital Voice?

The UK is switching off the old copper telephone network. Digital Voice is how your home phone works from now on — it runs over your OCCTA broadband instead of a separate phone line.

What that means for you

• Same handset (in most cases).
• Same phone number if you want to keep it.
• Calls are usually crisper.
• The phone plugs into the OCCTA router, not a wall socket.

Requirements

• Active OCCTA broadband.
• Mains power (unlike copper landlines, Digital Voice does not work in a power cut unless you have battery backup).
• A standard phone handset with an RJ11 cable.

How to set up

1. Plug your phone into the green "PHONE" port on the OCCTA router.
2. Pick up the handset — you should hear a dial tone within 30 seconds.

Important safety information

If you rely on a home phone for emergencies — including personal alarms, medical devices, or care lines — read 'Alarm systems and medical devices' before switching. We provide battery backup or alternative arrangements for vulnerable customers at no extra cost.