Help · 3 min · Last reviewed 5 Jul 2026
What to do before your engineer appointment
In short
A short checklist that makes engineer visits go smoothly and prevents rescheduling.
A little preparation prevents most engineer callouts from going wrong. Run through this the day before.
Checklist
- Confirm the appointment slot in your OCCTA dashboard.
- Make sure someone 18+ is home for the whole slot (they can be up to 4 hours).
- Clear a path to where the router will live — engineers may need to drill a small cable entry.
- Decide where you want the fibre socket (ONT). Where the router sits matters for Wi-Fi. See 'Where to place your router'.
- If you rent, get written permission from your landlord for the install if drilling is required.
- Keep pets out of the working area for their safety.
- Charge your phone — engineers sometimes need to test with you.
What the engineer will do
- Confirm your address and the work order.
- Route a fibre from the street to inside your home (for FTTP).
- Install a small white ONT box, usually near a power socket.
- Plug the OCCTA router in and confirm the line is up.
- Ask you to sign that the job is complete.
After they leave
Test your Wi-Fi from a few rooms. If speeds are lower than expected, wait 24 hours — the line stabilises. If it's still wrong, contact us.
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01Questions
FAQs
They usually install to the nearest external wall. Long internal runs are your responsibility or a paid-for extra.
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02Keep reading
Related
This guide is for general information only. Your accepted Contract Summary, Contract Information and OCCTA terms apply to your service.