Leaving Sky Broadband
Sky broadband, TV and phone arrangements can be separate or bundled. Before switching, check the current Sky terms, number-porting position and the OCCTA service available at your exact address.
The short answer
Sign up with a new Openreach provider — they'll trigger One Touch Switch and cancel Sky for you. Sky TV is separate and continues unaffected.
Sky TV and Sky Broadband are separate
Cancelling broadband doesn't cancel your Sky Q or Sky Glass. TV is delivered via satellite (Q) or over any broadband connection (Glass) — including your new one.
Check your contract
Check your current Sky minimum term, monthly price, any scheduled pounds-and-pence price change and any termination charge shown in your switching information. Do not rely on historic tariff formulas.
Switch via OTS
Sign up with the new provider; they'll notify Sky and handle the switchover.
Return the Sky Hub
Sky will email a returns label. Post the hub back within 30 days or expect a charge.
FAQs
Next step
Find out what's available at your address, or talk to a human about your setup.