Leaving Virgin Media
Switching from Virgin Media can involve a change of access network. Where One Touch Switch applies, start with the gaining provider and use the order-specific switching information rather than cancelling the old service independently.
The short answer
Where One Touch Switch applies, the gaining provider normally coordinates the switch even when the access network changes. Check the switching information for your actual services, number-porting position and any charges before relying on a date.
Start with the gaining provider
Place the new order first. Where One Touch Switch applies, the providers coordinate the switch. If a particular service falls outside that process, follow the service-specific instructions you are given.
Confirm the changeover date
Use the provisional and confirmed dates supplied for the actual order. Do not manually cancel the old broadband service unless the switching information says you need to.
Return the Virgin equipment
Virgin will send return packaging — post the hub and any V6/TV box back to avoid non-return fees (often £40+).
Keep your phone number
Ask Virgin for a PAC (mobile) or ordinary port authority (landline). Give it to OCCTA to keep your number.
FAQs
Next step
Find out what's available at your address, or talk to a human about your setup.