Switching broadband provider in the UK

Since September 2024, switching UK broadband providers uses One Touch Switch (OTS). You contact your new provider only — they handle everything, including notifying your old one.

The steps

1. Get a quote from the new provider (that's us, hopefully).
2. Accept the Contract Summary.
3. New provider triggers OTS.
4. Old provider sends you a switching information notice — read it (any ETF, any final bill).
5. On the switch date, the line flips. Usually zero downtime; occasionally a few minutes.

What you don't have to do

• Call your old provider to cancel. OTS does it. Cancelling manually can actually break the switch.
• Time it perfectly. Overlap is compensated per Ofcom rules if it goes wrong.

Fees to watch for

If you're inside a fixed term with your old provider, an early-termination fee may apply. It'll be on the switching information notice. Some providers refund your ETF; ask.

FAQ

How long does a switch take? Typically 10–14 days from acceptance.

Do I need a new router? Yes — each ISP's router has its login credentials baked in. We ship yours before your switch date.