How cancellation works

OCCTA operates on rolling monthly plans by default. Cancelling is simple.

Notice period

• Rolling monthly / Flex plans: 30 days notice. No exit fee.
• Fixed-term / Price Lock plans (if you chose one): notice as per your Contract Summary. Early termination charges may apply — always shown on your Contract Summary.

How to cancel

1. Sign in to your OCCTA dashboard.
2. Open Support or Cancellations.
3. Fill in the cancellation request — reason is optional.
4. We acknowledge within 1 working day and confirm your final service date.

You can also cancel by phone (0800 260 6626) or by emailing hello@occta.co.uk. We do not require a written letter.

One Touch Switch

If you are moving to another UK provider, they can use One Touch Switch to move you across without you having to contact us — we handle the OCCTA end automatically.

Your final bill

• Service is billed to your last active day only (pro-rata refunded/charged as appropriate).
• Any credit balance is refunded to your original payment method within 10 working days.
• A final invoice/statement is available in your dashboard.

We won't

• Guilt-trip you.
• Add a "cancellation admin fee".
• Slow-walk your request.

This guide is for general information only. Your accepted Contract Summary, Contract Information and OCCTA terms apply to your service.