Digital Voice setup and safety guide

Before you switch

Tell us about any of the following at your address:

• Personal alarm / pendant
• Telecare box
• Older care-line phone
• Alarm dialler for a burglar alarm
• Fax machine (yes, still used in some places)

Any of these may need checking or replacing before you move to Digital Voice.

Step 1: Physical setup

Digital Voice phones plug into the green telephone port on the back of the router, not the wall socket.

Step 2: Test call

Ring a friend's mobile. Voice quality should be clear.

Step 3: Power-cut plan

Digital Voice doesn't work in a power cut. If anyone at the address relies on the landline for a medical or care service, we provide a free battery backup unit and won't migrate you without one.

Step 4: 999 calls

Digital Voice 999 calls work exactly as before, provided the router has power. In a power cut, use a mobile.

Step 5: Tell people

If you use the landline as a contact number for a doctor, school or vulnerable relative, they don't need to know anything technical — the number stays the same.