How to raise a support request

You have three good options.

Option 1 — Chat with Ira (fastest)

Open the chat bubble bottom-right. Ira answers most questions in seconds and can raise a ticket to a human if needed.

Option 2 — Raise a ticket in your dashboard

Sign in, open Support, click "Raise a ticket". You'll see suggested articles as you type — one of them often has the answer.

Option 3 — Call or email

• Phone: 0800 260 6626 (UK office hours).
• Email: hello@occta.co.uk.

Include this every time

• Your account number (in the dashboard header) or the email on your account.
• What went wrong, in plain English.
• The exact time and date.
• Any error message text.
• Which device you were using.

We don't ask for

• Your password. Ever.
• Your full card number or CVV.
• Your Direct Debit consent by email (we use a signed form).