Slow Wi-Fi troubleshooting

Slow Wi-Fi is almost never your broadband — it's usually Wi-Fi. Work through this in order.

1. Restart the router

Unplug for 30 seconds. Plug back in. Wait 5 minutes.

2. Test with an Ethernet cable

Plug a laptop directly into the router with an Ethernet cable and run speedtest.net. If this speed is normal, your broadband is fine — the problem is Wi-Fi. If this speed is low, the problem is the line: contact us.

3. Move closer to the router

Wi-Fi loses strength with distance and every wall. Same room = full speed. Two walls away = often half.

4. Try 5GHz for the room you're in

5GHz is fast but short-range. 2.4GHz is slower but reaches further. Use whichever suits the room.

5. Check how many devices are streaming

30+ devices sharing one router will always feel slow.

6. Update the device

Old phones and laptops have old Wi-Fi radios that cap the speed regardless of how fast your broadband is.

When to contact us

• Ethernet speed is significantly below your plan.
• Speed drops at the same time every day.
• Frequent disconnections you cannot fix by restarting.