How to read a broadband Contract Summary

Every UK broadband provider must give you a Contract Summary before you sign — a one-page document set out in a format Ofcom defines. Here's how to read it in under five minutes.

1. Main features

Speed estimate (download / upload), any data cap, what's included (router, calls, engineer visit).

2. Price and payment

The monthly price you'll actually pay, whether VAT is included, one-off charges (setup, activation), and any promotional-period expiry.

3. Contract length and price rises

If there's a fixed term, it says so here. If prices rise mid-contract, the exact clause is spelled out.

4. Switching, cooling-off and cancellation

The 14-day cooling-off window, notice period after that, and any early-termination fee.

5. Accessibility and vulnerable-customer support

Look for how to request bills in large print, extra time for support calls, or priority fault fixing.

Red flags to watch

• Price rise clauses that don't cap the increase.
• "Introductory" pricing that expires without warning.
• Setup fees hidden below the monthly headline.

FAQ

Is the Contract Summary legally binding? Yes — it forms part of your contract with the provider.

Do I get a copy after I sign? You must. At OCCTA we email a PDF and store it in your dashboard.