30-DAY ROLLING • 30-DAY ROLLING WHERE ELIGIBLE • UK-BASED SUPPORT • SETUP FROM £0 WHERE AVAILABLE •

    From £34.99/mo

    BROADBAND SETUP COSTS

    £0 setup may be available — your exact upfront charges are shown before acceptance.

    Availability note: Plans shown are current OCCTA offers and may not all be available at every address. Final availability, speed and network technology are subject to network and supplier validation. If your selected plan cannot be supplied, we’ll email you with available options before provisioning and won’t change your plan or price without your agreement. If confirmed, your order proceeds as submitted.

    ✓ Takes 10 seconds✓ No commitment✓ Final service availability validated before provisioning

    What £0 setup means

    Some eligible orders may have £0 setup. Other addresses or installation scenarios can require chargeable network or engineer work.

    Setup, activation, engineer, router/equipment and any other one-off charges that apply to the order are shown before acceptance.

    Router choice

    Where customer-owned equipment is supported, you may choose a compatible router. Available OCCTA router options and any one-off or monthly charge are shown in the order journey.

    When billing starts

    Billing starts only after the service is confirmed live. Monthly subscription charges are then billed in advance on the agreed billing date; the first invoice may also include agreed one-off charges and a pro-rata amount.

    Before you order

    The Contract Summary and Contract Information show the applicable monthly and one-off charges before acceptance. If a charge is not known because it depends on later customer-caused or network work, the contractual basis for any later pass-through charge must already have been disclosed.

    01Questions

    Frequently Asked Questions

    No. £0 setup is available only where the selected order qualifies. Exact setup/installation charges are shown before acceptance.

    Not always. Router requirements depend on the selected service, and Digital Voice requires compatible equipment. The order journey shows the available choices and charges.

    Billing starts only after the service is confirmed live. Monthly subscription charges are then billed in advance on the agreed billing date; the first invoice may also include agreed one-off charges and a pro-rata amount.

    Yes, where an engineer visit or chargeable network work is required and the charge is properly disclosed. Customer-caused or abortive-visit charges may also apply only where the contractual basis was disclosed and the third-party charge is fair and actually incurred.

    The order and contract documents show the agreed monthly and one-off charges. The first invoice may also contain a pro-rata amount because billing begins only after the service is live.

    See Your Setup Cost

    Check the address to see the applicable setup, router and service options.