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    Broadband for Renters: Flexible vs Fixed Terms

    If you rent, your tenancy may not line up with a 24-month broadband minimum term. This guide explains Flex 30, Price Lock 24, moving-home treatment and the charges that can apply when a service ends or moves.

    01

    Why Renting Changes the Broadband Maths

    Most UK tenancies run 6 or 12 months, often rolling after that. Most broadband contracts run 18 or 24 months. If your notice period arrives before your contract ends, you are the one left holding the difference.

    That gap is why renters end up paying early termination charges — a bill for the remaining months of a service they can no longer use at that address.

    02

    Your Two Realistic Options

    OCCTA offers both, and the right choice depends on how settled you are:

    • Flex 30 — flexible monthly options available where eligible, with no minimum term. Best if your move date is uncertain.
    • Price Lock 24 — a fixed 24-month term with the monthly price locked for the whole term. Best if you are staying put and want price certainty.
    • Rolling monthly usually costs a little more per month; a fixed term usually costs less but commits you.
    • Either way, the price is shown in pounds and pence before you order, with no April uplift on Price Lock 24.
    03

    What to Check Before You Order

    Five things renters should confirm before signing anything:

    • Minimum term and notice period — how many days notice you must give.
    • Early termination charges — how they are calculated if you leave early.
    • Whether the plan can move with you, and any charge for a new install at the new address.
    • Setup cost at your specific address — some addresses need an engineer visit.
    • Whether an engineer needs internal access, which may need your landlord or letting agent to agree.
    04

    Moving Home: How to Avoid Paying Twice

    On a flexible monthly plan, give notice as soon as your move date is confirmed and order at the new address so the two overlap by a few days rather than a few weeks.

    On a fixed term, ask about transferring the service to the new address instead of cancelling — a transfer normally keeps your existing terms, while a cancellation can trigger the remaining-term charge.

    05

    Landlord and Property Questions

    You do not usually need permission to order broadband that uses existing sockets. You may need it where new cabling, a new external box, or drilling is involved — that is a change to the property, not just a service.

    If the property already has a working socket from a previous tenant, activation is often faster and cheaper than a fresh install.

    Ready to Get Started?

    Price Lock 24 or Flex 30 where eligible. See what OCCTA can offer you.

    01Questions

    Frequently Asked Questions

    Yes. Flexible monthly options are available where eligible, with no minimum term, so you are not committed beyond the month you are in.

    On OCCTA Flex 30 there is no remaining-month ETF, although separately valid network charges may apply. On Price Lock 24, an ETF may apply during the minimum term using the fair-loss method in the accepted agreement. Moving-home options and installation requirements should be checked before deciding to cancel.

    Not normally if the property already has a usable socket. You should ask if the install needs new cabling, drilling, or an external box fitted, as that alters the property.

    Usually yes, subject to availability at the new address. Tell us your move date as early as you can so the new line is ready before you hand back the keys.

    Per month, usually slightly. Over a tenancy that ends early, it is often cheaper overall because you avoid remaining-term charges.
    02Keep reading

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