Complete OCCTA order-to-activation guide

This guide walks through the full OCCTA journey, from postcode check to service-live.

Step 1: Check availability

Enter your postcode on our home page. We query Openreach in real time and show only the plans that will actually work at your address.

Step 2: Pick a plan

Choose speed and add-ons. Prices include VAT for home users.

Step 3: Accept your Contract Summary

We email a one-page Ofcom-format Contract Summary. Read it, tick the box, accept.

Step 4: Pay setup (if any)

Most home plans have no setup fee. Any charges are shown up-front.

Step 5: Openreach appointment

We book the earliest available slot — often within 10–14 days.

Step 6: Router arrives

Pre-configured. Plug into the master socket on activation day.

Step 7: Activation

Line goes live between 8am and 6pm on the booked date. No engineer needed for a simple line takeover; engineer attends for new-line installs.

Step 8: 10-day auto-tune

Line stabilises to its best sustainable speed over the first 10 days. Only test seriously after that.

Step 9: First invoice

Around your billing day. Usually pro-rata + one month in advance.

Step 10: You're done

Enjoy the internet. Talk to us if anything's off.