Home Phone
Digital Voice vs the Old Landline — What’s Changing?
The 100-year-old copper phone network is being switched off by 2027. Digital Voice replaces it — and it’s clearer, more reliable and cheaper.
Important: Digital Voice needs power and broadband to work. Emergency calls (999/112) may not work during a power cut or broadband outage. If you or someone in your household relies on a phone line in an emergency, please tell us so we can discuss back-up options.
How it works
Your home phone plugs into the router instead of a wall socket. Calls travel over your broadband. You keep your number.
What’s better
- HD voice quality.
- No crackle, no line noise.
- Spam call blocking built in.
- Voicemail by email.
What to watch
Digital Voice depends on working broadband, compatible equipment and mains power. If anyone relies on the phone for safety, healthcare or telecare, or has poor mobile coverage, tell OCCTA so we can assess appropriate resilience or alternative communication arrangements.
01Questions
Frequently Asked Questions
No. Numbers port across seamlessly.
No — any standard phone works. Plug it into the green port on the router.