Mobile & SIM · 3 min
Lost or Stolen Phone or SIM
Act quickly — it limits the risk of someone running up charges or using your number to get into your accounts.
1. Tell us straight away
Contact us on 0800 260 6626 (Monday to Friday, 8am to 6pm (excluding bank holidays)) or email hello@occta.co.uk so we can bar the SIM. Outside hours, email us — we act on it as soon as the team is back.
2. Lock or erase the phone
Use Find My (Apple) or Find My Device (Google) to lock, locate or erase it.
3. Secure your accounts
Change passwords for email, banking and social media, and check any accounts that use text-message codes. Tell your bank if banking apps were on the phone.
4. Report theft
Report a stolen phone to the police on 101 (or online) and get a crime reference number for insurance.
5. Get a replacement SIM
We'll send a replacement SIM or eSIM on the same number once we've verified your identity.