Router setup step-by-step guide

Before you start

• Your service must be live (check the activation email).
• You'll need the router, the power supply, and the DSL/fibre lead.

Step 1: Position the router

Central, elevated, off the floor, away from metal and other electronics.

Step 2: Connect

• FTTP: Ethernet from the ONT (white box on the wall) into the router's WAN port.
• FTTC: DSL cable from the master socket into the router's DSL port.

Step 3: Power on

Wait 3–5 minutes for the router to boot and sync. Lights should settle to steady (see Router lights explained).

Step 4: Join the Wi-Fi

Wi-Fi name and password are printed on the back of the router. Change them in the router admin if you like.

Step 5: Test

Open a browser, load any site. Then plug a laptop in with Ethernet and run a speed test.

Step 6: Give it 10 days

Speeds tune upward over the first week. Don't panic if day-one isn't perfect.