Billing & Payments · 3 min
Refer a Friend: How It Works
Refer someone new to OCCTA. When their service has been live 60 days and they've paid their first 2 bills on time, you get £25 off your bill and they get £10 (£50 and £25 before VAT if they join on a business plan).
Getting your code
Sign in to My OCCTA and open Refer a friend. You need a live service and an account that's been up to date with payments for the last 90 days. We email your code with a summary of the terms.
How your friend uses it
They open your link, or type your code in the offer or reference code box, before they place their order. We can't add a code afterwards, except that our team can look at adding one within 7 days of the order if you contact us.
When the credit is added
After 60 days live and 2 bills paid in full and on time, our team checks the referral. Once approved, the credit comes off your next bill as its own line, and we email you. We don't confirm a reward before that.
Why a referral might not qualify
These all mean no reward:
- A bill on either account was paid late, a Direct Debit was returned, or there was a payment plan or suspension at any point since the friend ordered. Paying it later doesn't put this right.
- Your friend wasn't new to OCCTA in the last 12 months, or lives at your address.
- Your friend used another offer, such as SWITCH50, on the same order.
- Your friend cancelled or moved away.
- You've already had 5 rewards in the last 12 months (10 on a business account).
Credit rules
Bill credit only, never cash. It can't be transferred or refunded, lasts 12 months, and is lost if your account closes. If your friend leaves within 6 months, we may remove credit you haven't used yet. We never charge you for credit you've already used.